Shipping Return Policy
Where We Ship
- United States : Lower 48
Canceling an Order
- If you would like to cancel your order, please respond to the order confirmation e-mail or call (888)291-6677
- If an order has shipped prior to cancelling, please refuse the delivery by UPS (not valid for USPS or freight)
Returning an order
- If you would like to cancel your order, please respond to the order confirmation e-mail or call (888)291-6677
- Returns valid on unopened and/or unused items
- If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
- If the item is no longer wanted and/or needed, the customer is responsible for return shipment
- Returns accepted up to 30 days upon receiving the item
Non-Returnable Items
- Chemicals
- Equipment
- Products that have been used
Restocking Fees
In the event that you order the wrong item, we will apply a 15% restocking fee (minimum) to compensate for fees gathered from online card transactions.
- Special order item(s) = 20%
- Special order items means items that we do not normally stock in store
- Parts and accessories = 15% restocking fee
Where’s My Order?
- Most items ship the same day, if available in our two shops
- If the item has to be drop shipped from the manufacturer, shipping can take longer depending on availability
- When a purchase is shipped, a tracking number is provided by e-mail via an “order note”
- For a status update, please respond to your order confirmation or call (888)291-6677
Shipping Methods
- UPS standard ground
- USPS priority
- Freight
- If you would like faster shipping, please contact us at (888)291-6677 to place an order
Free Shipping
- U.S. lower 48 states: $500 or more
- Excludes: Equipment, chemicals and used equipment
Tax Emption
- We only charge tax if the “ship to” address is Georgia
- All other 48 states are tax free
- Select tax exemption and submit documents
- We will manually accept or reject based on information given
- Or, alternatively, call (888)291-6677 to purchase