Shipping & Return Policies

Where We Ship

  • United States : Lower 48

Canceling an Order

  • If you would like to cancel your order, please respond to the order confirmation e-mail or call (888)291-6677
  • If an order has shipped prior to cancelling, please refuse the delivery by UPS (not valid for USPS or freight)

Returning an order

  • If you would like to cancel your order, please respond to the order confirmation e-mail or call (888)291-6677
  • Returns valid on unopened and/or unused items
  • If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
  • If the item is no longer wanted and/or needed, the customer is responsible for return shipment
  • Returns accepted up to 30 days upon receiving the item

Non-Returnable Items

  • Chemicals
  • Equipment
  • Products that have been used

Restocking Fees

In the event that you order the wrong item, we will apply a 15% restocking fee (minimum) to compensate for fees gathered from online card transactions.

  • Special order item(s) = 20%
  • Special order items means items that we do not normally stock in store
  • Parts and accessories = 15% restocking fee

Where’s My Order?

  • Most items ship the same day, if available in our two shops
  • If the item has to be drop shipped from the manufacturer, shipping can take longer depending on availability
  • When a purchase is shipped, a tracking number is provided by e-mail via an “order note”
  • For a status update, please respond to your order confirmation or call (888)291-6677

Shipping Methods

  • UPS standard ground
  • USPS priority
  • Freight
  • If you would like faster shipping, please contact us at (888)291-6677 to place an order

Free Shipping

  • U.S. lower 48 states: $500 or more
  • Excludes: Equipment, chemicals and used equipment

Tax Emption

  • We only charge tax if the “ship to” address is Georgia
  • All other 48 states are tax free
  • Select tax exemption and submit documents
  • We will manually accept or reject based on information given
  • Or, alternatively, call (888)291-6677 to purchase

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. 

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form on our site.

How do we use your information?

We may use the information we collect from you when you request more information about a product or service in the following way:

To follow up with you after correspondence (email, text or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If at any time you would like to unsubscribe from receiving future emails, texts or phone calls, please contact us.